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WE ARE HERE TO HELP
When things go wrong with your heating, we won't leave you out in the cold.
However, there are a few issues that you may be able to sort out before you give us a call.
This page is here to guide you through some of those things.
What is a condensate pipe?
Condensing boilers require an additional pipe to be fitted to carry away waste water that forms as a result of the normal condensing process. This is called the condensate pipe, it is normally plastic and runs from the boiler to a household drainage system or soakaway outside. Evidence of condensed water running through the condensate pipe is an indication that your boiler is working normally.
How to defrost a frozen condensate pipe
Minimising the risk of frozen condensate
- Turn the heating control on the boiler to maximum
- Install a drain cover to protect the pipe end
- Insulate the external pipe work