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ProGas won't leave you out in the cold | Help & Advice | No heating or hot water | Broken boiler

WE ARE HEAR TO HELP

When things go wrong with your heating, we won't leave you out in the cold.


 However, there are a few issues that you may be able to sort out before you give us a call. 


This page is here to guide you through some of those things. 

How do I know if the condensate pipe is frozen?

 If part of your condensate pipework is outside and does freeze during a prolonged period of very cold weather, you might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you may see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or engineer.


See below for our 'How to' video

how to safely defrost a Frozen condensate PIpe

What is a condensate pipe?

Condensing boilers require an additional pipe to be fitted to carry away waste water that forms as a result of the normal condensing process. This is called the condensate pipe, it is normally plastic and runs from the boiler to a household drainage system or soakaway outside. Evidence of condensed water running through the condensate pipe is an indication that your boiler is working normally. 

How to defrost a frozen condensate pipe

How to defrost a frozen condensate pipe

Minimising the risk of frozen condensate pipe | ProGas

Minimising the risk of frozen condensate

  • Turn the heating control on the boiler to maximum
  • Install a drain cover to protect the pipe end
  • Insulate the external pipe work

If you still need our help, please get in touch

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Mr C Palmer & Mrs F Palmer trading as ProGas

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01782 638162

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